You can request a redirection by using the tracking number which is included in your order confirmation email or via your online Pet account.
- Click on the tracking number for your order, this will show you the status of your delivery.
- Select 'Manage your parcel at NZ Post"
- from here you are able to add the new address or add delivery instructions.
Further information regarding parcel redirection can be found here. Alternatively, you are welcome to call Courier Post on 0800 268 743 between 8am and 5.30pm Monday to Friday.
If you have any questions or need assistance please get in touch through our live chat service or by email here.