We understand that on occasion you will need to send an item back to us. Petpost orders can be returned within 30 days from the date of purchase.
Please note: returns can only be accepted if they have not been used/opened and in original packaging.
To return an item:
- Call (or email) our friendly team on 0800 738 767 to let us know what you need to return.
- Our Customer Experience Team will assess your request and will advise next steps.
- When sending your product back it would helpful for you to share the tracking number ( we strongly recommend all returns are sent bu courier to avoid delays).
Return the item to the below address.
25 Pukekiwiriki Place,
- You will be notified by email once your return has been processed at our Returns Warehouse.
Please note: the processing of the return and refund can take up to 2-5 business days following the submission of the Returns Request form.