If a payment fails on one of your orders, you will receive an email notification. Not to worry, this is usually due to an expired credit card on your account, or perhaps you just need to shift some funds around.
You can contact our helpdesk team at any time and we will be more than happy to help you update your information. Or, if you prefer, you can jump on to your PetPost Account here and edit your current credit card under the ‘My Saved Cards’ section. On the next working day we will retry payment again.